Refund policy

Returns & Exchanges

Requesting a return
For a change-of-mind return or exchange, contact us within 7 days, counting from the day you receive your order. Items must be unused, unwashed and in their complete original packaging. Please include your order number and the item you would like to return.

Missing or faulty items
Please check your set on arrival and contact us within 7 days of receipt if an item is missing or there is a quality issue, so we can arrange a prompt resolution. We cover shipping costs for quality-related exchanges. This reporting request and our voluntary return policy do not limit any rights you have under applicable consumer law.

Shipping costs
For non-quality returns and exchanges, the buyer pays the outbound and return shipping costs. Please contact us for the return arrangements and applicable shipping costs before sending your parcel. For change-of-mind returns, the actual original outbound shipping cost applies even where the original order included complimentary delivery. We will explain the shipping costs and expected refund amount before you arrange the return. International return shipping can be substantial.

Return address
No. 2 Talong Road, Shishi, Quanzhou, Fujian 362700, China — 七彩家纺.
福建省泉州市石狮市塔龙路2号 七彩家纺。
Contact telephone: +86 134 0088 9288.
Returns are received in China; we do not offer a local Singapore return address.

Replacements
For an exchange, we dispatch the replacement within 3 working days after receiving the returned item. International transit time is additional.

Refunds
After we receive your return and confirm it meets the return conditions, we will initiate the approved refund to your original payment method within 3 working days. Your bank or payment provider may require additional time to post the refund; this is not a promise of arrival within 3 days.

Contact
WhatsApp: +86 134 0088 9288
Customer service: 09:00–23:00, China / Singapore time (UTC+8).

QiCai Home is operated by 泉州寝品会商贸有限公司.