Terms of service

Shopping with QiCai Home

About the store
QiCai Home is operated by 泉州寝品会商贸有限公司, China. Our contact information page identifies our registered address, customer service contacts and return location.

Product information
Please read the item list, measurements and care instructions for your chosen product before ordering. Styled photographs may contain inserts, cushions or props that are not included; the product page states the supplied pieces. Bed-size names vary, so compare measurements rather than relying only on Queen or King labels. Colours may appear different across screens and lighting conditions.

Prices and delivery

Prices on our Singapore storefront are shown in Singapore dollars. Current prices are shown on each product page. All orders delivered to Singapore include complimentary delivery, with no minimum purchase, including multiple sets and mixed-product orders. You can order directly through checkout. For delivery to another destination, contact us to confirm availability and charges before ordering. Review your order total before payment.

Availability and wedding dates

If you would like help checking timing for a wedding or An Chuang date, you can contact us before ordering. An estimate is not a guaranteed arrival date. We provide bedding, not ceremony or installation services.

Your order details
Provide an accurate email address, shipping address, postcode and contact number. If you notice an error or need to request a change or cancellation, contact us promptly. We will check the order status and explain the available options; changes may be limited once a parcel has been dispatched.

Delivery, returns and refunds
Our Shipping policy and Refund policy explain delivery arrangements, the voluntary 7-day change-of-mind return conditions, freight responsibilities and exchanges. These terms do not exclude or limit any rights or remedies you have under applicable consumer law.

Privacy
Our Privacy policy explains how personal information is handled when you use the store.

Contact
WhatsApp: +86 134 0088 9288
Customer service: 09:00–23:00, China / Singapore time (UTC+8).